US Domestic Returns

Contact Us

Our customer support team is here to help.

Email
[email protected]
Phone
+ 1 347-688-4916
Support Hours
Mon-Fri 9am-5pm ET

You can return items purchased within the continental United States under the following conditions:

  • They arrive damaged

  • Are incorrect / not what your ordered

  • You have changed your mind

  • Online purchases must be returned within 365 days of the original purchase.

Please note the following in order to qualify for a change of mind return:

  • Items must be unused and in their original packaging with all labels intact

  • Postage must be paid for by you and will not be refunded.

Please note: We do not offer exchanges. If an alternative product is required, you will have to place a separate order for this.

You can return an online purchase by mail through any US shipping service. To do so, please follow the below instructions:

  • Fill out the returns label provided in your parcel or download the Product Returns Form 

  • Include the reason for requesting a refund, using one of the Reason Codes listed on the label or form.

  • Do not affix the label to the product or package, instead, ensure it is packed securely with the product

  • To protect your return from damage during delivery, please use strong external packaging

Please send your completed label and product/s to:

Kathmandu
C/O Salesupply
155 Water Street B3
Brooklyn, NY 11201

Do not include your credit card details on the returns label or in any correspondence.

We will issue a refund once we have received the items in our warehouse and processed your request. Please allow up to 14 days for returns to be received by our warehouse. Please also allow 3 business days from the date of receipt for your return to be reflected in our system.

Please remember to ask for a receipt as proof of return and to track your delivery. We take no responsibility for returns lost in the delivery process. You will need to contact your delivery service provider to locate your parcel throughout the returns process.

We will send an email to confirm your refund. It may take an additional 4-5 business days for the refund to be credited against your original payment method. Refunds may take longer to process during sales periods or if they fall close to a public holiday. Refunds will be issued in the same tender as your original payment and include reimbursement for the cost of delivery and return if we determine, following assessment, that the item was faulty, damaged or incorrectly delivered to you.

If you require an international return, please see International Returns.

Please note: If you have created an online account, your order details can be found in the ‘My Orders’ section of My Account.