International returns

Contact Us

Our customer support team is here to help.

Email
[email protected]
Phone
+ 1 347-688-4916
Support Hours
Mon-Fri 9am-5pm ET

You can return items purchased online and delivered outside of the continental United States if they arrive damaged, incorrect or you have changed your mind. Items must be unused and in their original packaging with all labels intact to qualify for a change of mind return. Online purchases must be returned within 365 days of the original purchase date. For all international returns, please Contact us first to discuss your available options.

Please note: We do not offer exchanges. If an alternative product is required, you will have to place a separate order for this.

You can return an item by post using any international postal service or courier. Please include your packing slip and indicate the reason for return. Do not include your credit card details on this form or in any correspondence.

We offer a refund of the product price for damaged, faulty or incorrect items received, or where you have changed your mind. However, we will not accept liability for customs duties or taxes associated with your purchase or the return of product. For all returns that relate to a change of mind, postage must be paid by the returnee and will not be refunded. Refunds will include reimbursement for the cost of delivery and return if we determine, following assessment, that the item was damaged, faulty, or incorrectly delivered to you.

We recommend you mark your parcel as ‘returned goods’ to avoid customs delays. Please remember to ask for a receipt as proof of return and to track your delivery. We take no responsibility for returns lost in the delivery process. You will need to contact your chosen courier to locate your parcel. To protect your return from damage during delivery, please use strong external packaging.

It can take up to 14 days for international returns to be received by our warehouse. Please also allow 3 business days from the date of receipt for your return to be reflected in our system.

We will send an email to confirm your refund. Depending on your bank, it may take up to 10 business days for the refund to show in your account. Refunds may take longer to process during sales periods or if they fall close to a Public holiday. Refunds will be issued in the same tender as your original payment.