Help Center

Here you will find a comprehensive collection of helpful articles ranging from product size guides to our shipping and return policies. If there is anything you can’t find, just call our friendly support team, they are always happy to help.


Contact Us

Our excellent customer support team is here to help.

Email
[email protected]
Phone
+ 1 347-688-4916

Public holidays

We do not ship orders from our Distribution Centre on the following NZ holidays

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Order handling & tracking

Order handling & tracking

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Returns

Kathmandu provides quality outdoor gear for travel and adventure that is built to last.

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US Domestic Returns

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International returns

You can return an item by post using any international postal service or courier.

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What if my item is damaged, faulty or incorrectly dispatched?

Our gear is thoroughly tested throughout our design process and we stand behind the quality of the products that bear our name.

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Summit Club Help

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Summit Club benefits

Summit Club benefits

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Updating your details

You can update you details online through My Account.

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