Help Center

Here you will find a comprehensive collection of helpful articles ranging from product size guides to our shipping and return policies. If there is anything you can’t find, just call our friendly support team, they are always happy to help.


Contact Us

Our customer support team is here to help.

Email
[email protected]
Phone
+ 1 347-688-4916
Support Hours
Mon-Fri 9am-5pm ET

Order handling & tracking

Order handling & tracking

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Returns & Exchanges

Kathmandu provides quality outdoor gear for travel and adventure that is built to last.

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US Domestic Returns

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International returns

You can return an item by post using any international postal service or courier.

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What if my item is damaged, faulty or incorrectly dispatched?

Our gear is thoroughly tested throughout our design process and we stand behind the quality of the products that bear our name.

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Summit Club Help

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Summit Club benefits

Summit Club benefits

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Updating your details

You can update you details online through My Account.

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Resetting your password

If you have forgotten your password go to Forgot Password, enter your email address or Summit Club membership number and click on ‘Reset Password’.

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Product Information

Product Information

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